Managing your treatment schedule around your needs
Our Patient Liaison Administration team is here to help you understand the administrative processes needed to commence your treatment with Melbourne IVF including explaining treatment costs and ensuring the process is as simple and as straightforward as possible.
Your Patient Liaison Administrator will schedule all of your appointments and forms the link between you and your fertility specialist, nursing, counselling and the accounts departments. They will provide you with up-to-date information on fees and can answer any general enquiries you have.
Ana Da Silva is the manager of the Patient Liaison Administration Team. She has worked in the health sector for the past eight years, managing staff and working closely with patients, nurses, doctors and scientists.
To contact the patient liaison team please call 03 9473 4444 .
Our counsellors supporting you on your journey
You may be surprised by the emotional and physical impact of undertaking fertility treatment, and wonder how to cope with a mixture of emotions from joy and excitement to grief and disappointment.
Our fertility counsellors are social workers and psychologists who bring a diverse range of skills, expertise and experience to their work, helping you manage the stress and emotional impact of dealing with fertility issues, and play a pivotal role in our assisted reproductive treatment (ART) service.
Patient Advocate - Your feedback to improve our care
You are encouraged to provide your feedback at any stage of your treatment. Please discuss any concerns that you may have with any member of the Melbourne IVF team caring for you.
Feedback can be provided in one of the following ways:
- Speaking with your fertility specialist during treatment
- In person to a member of your treatment team
- By phoning a member of your treatment team
If a matter is not resolved immediately, please contact the Melbourne IVF patient advocate Liz Dowty. You may contact her by phone on (03) 9473 4584, via email at firstname.lastname@example.org or in writing to:
344 Victoria Pde
East Melbourne VIC 3002
Alternatively, you may wish to complete a Compliments, Concerns and Complaints card available in our clinics.
Find out more about the Melbourne IVF counselling services
Connect with other patient and join our closed Facebook group here