Patient Rights & Responsibilities | Melbourne IVF

Sign in

You may login with either your assigned username or your e-mail address.
The password field is case sensitive. Forgotten your password?

Register

The Melbourne IVF Patient Portal is exclusively made available to Melbourne IVF patients, to allow them to share their experiences and support each other through their fertility treatments.

Existing patients registration

Sign in

You may login with either your assigned username or your e-mail address.
The password field is case sensitive. Forgotten your password?

Register

This section of the Melbourne IVF website is made exclusively available to GPs, Obstetricians and Gynaecologists.

For more information, please contact us.

Doctor registration
New enquiries
1800 111 483
Existing Patients
03 9473 4444
Clinic phone numbersBook an appointmentEmail us

Patient Rights & Responsibilities

As a patient of Melbourne IVF, it is important that you are aware of your rights and responsibilities. Please read the following information and if you have any further questions or concerns, we encourage you to talk to a member of the Melbourne IVF Team.

What are my rights?


You have the right to:

  • provide feedback about your care
  • be treated with respect and dignity
  • treatment and care in a safe environment
  • privacy and confidentiality for your personal and health information, except where the law permits this to be disclosed
  • be accompanied by a support person at most times
  • information about which staff are responsible for your care
  • seek a second opinion if you wish
  • access to an interpreter
  • refuse treatment and services offered to you
  • access to your health records according to the law, provided written consent is provided

What are my responsibilities?


All patients at Melbourne IVF are responsible for their own behaviour and care.

It is important to:

  • inform everybody involved in your care of your expectations
  • tell staff if you have a problem
  • understand your treatment and ask questions if you are unsure
  • provide staff with accurate information about your health and your current treatment

It is important to:

  • read the patient information materials provided to you by Melbourne IVF
  • inform Melbourne IVF staff if your condition changes
  • follow your prescribed treatment
  • be considerate of staff and other patients
  • advise the Patient Liaison Administrators and Melbourne IVF/Reproductive Services Nurses of your Day 1
  • attend your scheduled appointments, or inform staff if you need to change an appointment
  • make treatment payments to Melbourne IVF, prior to commencing your treatment
  • ensure you have a current referral to your fertility specialist and provide a copy of this to Melbourne IVF.
Back to top