Managing your treatment schedule around your needs
Our Patient Liaison Administration team is here to help you understand the administrative processes needed to commence your treatment with Melbourne IVF including explaining treatment costs and ensuring the process is as simple and as straightforward as possible.
Your Patient Liaison Administrator will schedule all of your appointments and forms the link between you and your fertility specialist, nursing, counselling and the accounts departments. They will provide you with up-to-date information on fees and can answer any general enquiries you have.
Ana Da Silva is the manager of the Patient Liaison Administration Team. She has worked in the health sector for the past eight years, managing staff and working closely with patients, nurses, doctors and scientists.
Patient Liaison Coordinator - Your feedback to improve our care
You are encouraged to provide your feedback at any stage of your treatment. Please discuss any concerns that you may have with any member of the Melbourne IVF team caring for you.
Feedback can be provided in one of the following ways:
- Speaking with your fertility specialist during treatment
- In person to a member of your treatment team
- By phoning a member of your treatment team
If a matter is not resolved immediately, please contact the Melbourne IVF Patient Liaison Coordinator Emily Ploog. You may contact her by phone on (03) 9473 4462, via email at email@example.com or in writing to: