IVF Patient Liaison Team | Melbourne IVF

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The Melbourne IVF Patient Portal is exclusively made available to Melbourne IVF patients, to allow them to share their experiences and support each other through their fertility treatments.

Existing patients registration

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You may login with either your assigned username or your e-mail address.
The password field is case sensitive. Forgotten your password?

Register

This section of the Melbourne IVF website is made exclusively available to GPs, Obstetricians and Gynaecologists.

For more information, please contact us.

Doctor registration
New enquiries
1800 111 483
Existing Patients
03 9473 4444
Clinic phone numbersBook an appointmentEmail us

Patient Liaison Team

Managing your treatment schedule around your needs


Our Patient Liaison Administration team is here to help you understand the administrative processes needed to commence your treatment with Melbourne IVF including explaining treatment costs and ensuring the process is as simple and as straightforward as possible.   

Your Patient Liaison Administrator will schedule all of your appointments and forms the link between you and your fertility specialist, nursing, counselling and the accounts departments. They will provide you with up-to-date information on fees and can answer any general enquiries you have.

Ana Da Silva is the manager of the Patient Liaison Administration Team. She has worked in the health sector for the past eight years, managing staff and working closely with patients, nurses, doctors and scientists.

Contact us for more information...

Patient Liaison Coordinator - Your feedback to improve our care


You are encouraged to provide your feedback at any stage of your treatment. Please discuss any concerns that you may have with any member of the Melbourne IVF team caring for you.

Feedback can be provided in one of the following ways:

  • Speaking with your fertility specialist during treatment
  • In person to a member of your treatment team
  • By phoning a member of your treatment team

If a matter is not resolved immediately, please contact the Melbourne IVF Patient Liaison Coordinator Emily Ploog. You may contact her by phone on (03) 9473 4462, via email at feedback@mivf.com.au or in writing to:

Patient Feedback
Patient Liaison Coordinator
Melbourne IVF
Suite 10, 320 Victoria Pde
East Melbourne  VIC  3002
 
Alternatively, you may wish to complete a Compliments, Concerns and Complaints card available in our clinics.

 

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